Nelnet (www.nelnet.com) is a diversified educational services company with lines of business in student loan generation, loan servicing, secondary market activities, and guarantor servicing. Nelnet offices are located throughout North America. As we pursue our vision of making educational dreams possible, we continue to seek GREAT quality associates to help reach that goal. We are a performance-based organization that rewards results.
EOE/Drug free workplace
Basic Job Purpose Collect severely delinquent student loans in order to protect Nelnet assets. Initiate manual outbound collection attempts. Initiate a small percentage of incoming calls. Some auto-dialer work will be required.
Essential Functions - Commit to Performance Based Organization (PBO) & Easy To Do Business With (ETDBW) philosophy - Contribute to Continuous Process Improvement - Contact borrowers via telephone, mail, and email to establish payment arrangements to rectify outstanding delinquencies on accounts - Determine the most appropriate plan of action to resolve past due accounts. Strong negotiation will be used to establish borrower payment plans - Actively perform skip-tracing activities through various sources/tools in order to locate borrowers - Provide pertinent account information and history information in order to educate the borrowers as to the seriousness of the issue at hand - Update demographic and other additional information on borrower accounts via the servicing system - Perform additional collection activities related to collections documents and reports.
Requirements:
Education/Experience: High school degree or equivalent required. 2 year customer service, collection and general work experience preferred.
Competencies: Customer focused, Analytical skills, Strong oral communication, listening comprehension, reading comprehension, intermediate math, attention to detail, customer service orientation, PC skills, and 10 key proficient.
Physical Activities/Working Conditions: Full time sitting, keyboard and mouse work, telephone work with headset.
For the best user experience, please create an account.
