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Job ID: 00380724 * * * * * Quality Control GMP CoOp (Must be in School to be eligible) Job facts Job function Quality Management Location United States ...
Bayer HealthCare is a leading global specialty pharmaceutical and biotechnology company, and the San Francisco Bay Area is home to more than 1,800 employees ...
HP is a leading global provider of products, technologies, solutions and services to consumers and business. The company's offerings span IT infrastructure, ...
About Us: UtiliQuest, LLC is one of the nation #39;s leading providers of damage prevention and infrastructure related services to major telecommunications, ...
About Us: UtiliQuest, LLC is one of the nation #39;s leading providers of damage prevention and infrastructure related services to major telecommunications, ...
About Us: UtiliQuest, LLC is one of the nation #39;s leading providers of damage prevention and infrastructure related services to major telecommunications, ...
About Us: UtiliQuest, LLC is one of the nation #39;s leading providers of damage prevention and infrastructure related services to major telecommunications, ...
About Us: UtiliQuest, LLC is one of the nation #39;s leading providers of damage prevention and infrastructure related services to major telecommunications, ...
Title: Training Specialist HP SW L D Development Specialist IV Location: United StatesCalifornia San Mateo HP Software Enterprise Security is a fastgrowing ...
For your reference, we have included the original job posting below.
Training - Quality Assurance Manager ~ Commit to center training - quality assurance programs!
Job Number:
23028437
Company Name:
Working Assets / CREDO Mobile
Job Location:
San Francisco, CA US
Job Category:
Education, Training, & Library
Minimum Education:
4-Year College Degree
Training & Quality Assurance Manager ~ Commit to center training & quality assurance programs!
You are a successful customer service leader that is seeking to make an incredible impact company-wide through employing your call center expertise to not only influence the companys profitability. As the Training and Quality Assurance Manager for Credo Mobile in San Francisco, you will be a driving force behind delivering cost efficiencies while using high customer service quality to lower client attrition. In this role, you will be able to make an immediate impact, acting as our ambassador and liaison as you partner with our call center vendor, our marketing and analysis teams, and our Director of Customer Relations.
Working Assets is a progressive telecommunications company established in 1985 to help make the world a better place. Every time customers use our services, a portion of their charges is automatically donated to progressive organizations working for peace, human rights, economic justice, education and the environment - over $50 million generated so far! We are also dedicated to giving our customers the opportunity to speak out on public issues through our website and monthly bills. In addition to competitive salaries and a full suite of medical benefits, Working Assets provides bonus incentives to its employees and a 401(k) plan which includes generous matching and an annual company stock contribution.
Your main goal as a visionary Training and Quality Assurance Manager is to effectively evaluate our outsourced 150 seat call center and to measure, monitor, and analyze their performance. Your background in closely monitoring vendor performance metrics including call reasons and call resolution will allow you to identify, report, and address training and quality needs. We will look to you to design and deliver a long term training approach while continually monitoring trainer and trainee performance. Experience in managing call center operations will set you up for success as we measure your ability to impact our quality scores, customer survey scores and overall satisfaction. Willingness to travel to eastern Canada on a regular basis is required, as you will be working with our outsourced call center vendor. Your desire to take initiative, harvest improvements, and make real changes within an organization will be met in this dynamic role.
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