Help Desk Technician
Euro-Pro, a pioneer in innovative cleaning solutions and small household appliances, seeks "top talent" professionals to join the teams in Newton, Massachusetts, Montreal, Quebec and China. We have achieved significant market share in the housewares industry with its functional, innovative products and has become one of the leading companies in the sector.
Recent Highlights
- Named to Inc. magazine’s Inc. 5000 list of the fastest-growing private companies in America in 2009, 2010 & 2011!
- Dramatic Sales Growth… Company revenues have increased from just over $270MM in fiscal 2007 to nearly $720MM in fiscal 2011!!!
- Euro-Pro is the “Fastest growing, most innovative developer of Home Appliances in the World!”
- Awarded Wal-Mart vendor of the Year for the past 3 consecutive years. Most recently in 2010, Euro-Pro was awarded the “Supplier of the Year” for Soft Goods (out of more than 2,000 suppliers!)
- 2011 Recognized and Received the Vendor of the Year & Partnership award from BJ’s
- In 2010, “Mark and Shark” infomercials had more airtime than Letterman, Oprah and Leno combined.
- For the second year in a row, Euro-Pro has been nominated for The People’s Choice Award for the “Favorite Infomercial of the Year!”
- Innovative & high Quality products…Euro-Pro, a Boston-based developer and marketer of innovative, high quality consumer products for the home and creator of the familiar Shark® and Ninja® brands.
Position Overview:
The IT Help Desk Technician is responsible for the supporting the IT infrastructure for Boston location. Additionally, provides IT help desk support to all Euro-Pro employees in the Boston location.
Duties and Responsibilities:
- Troubleshoot user problems related to in-house business systems.
- Troubleshoot and repairs standalone PC’s, printers and other equipment.
- Install new PC’s and printers and other equipment as needed.
- Run cables, etc. to facilitate computer hook-ups.
- Suggests and recommends hardware and software for company purchase.
- Maintain accurate inventory of all components.
- Expedite damaged/defective components for repair or replacement.
- May be required to coordinate phone systems requirements (setup, configure and install equipment as needed).
- Receive, track and update help-desk tickets
- Interact with end-users as first line support
Requirements:
Attributes and Skills:
- Must be extremely detailed oriented and highly organized
- 2+ years of related IT experience
- Ability to learn new software and hardware applications.
- Demonstrated ability to work independently.
- Demonstrated ability to handle multiple tasks simultaneously; must be able to prioritize.
- Strong analytical and problem solving skills.
- Good interpersonal skills; ability to work effectively with all levels and departments
- Mobile device experience would be a plus.
- Strong Competencies in desktop support and LAN/WAN technologies
- Flexibility in work schedule; available to work overtime.
Education and Experience:
- Computer science education preferred. –Degree or relevant certifications
- Comp-TIA and / or Microsoft Certification a plus
Additional Requirements:
- On Call for emergency situations 24x7x365
- Travel up to 10- 25% to Montreal Office for support and coverage as needed
At Euro-Pro, we are driven to be the best in the industry. We are looking for individuals who want to make a difference. We celebrate and reward initiative, creativity, growth, and commitment to our mission. We will provide the challenge and opportunity to apply all aspects of your experience and skills; you provide the energy, passion, and results.
Euro-Pro supports the national policy of Equal Employment Opportunity.
It is our goal at Euro-Pro to recruit applicants for jobs without regard to race, color, religion, national origin, ancestry, age, sex, sexual orientation, handicap, marital status or veteran status.
