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For your reference, we have included the original job posting below.
Collector / Collections Rep
Job Number:
25676573
Company Name:
DriveTime
Job Location:
Mesa, AZ US
Job Category:
Customer Service
Minimum Education:
High School Diploma
Collector / Collections Rep
Categories: Customer Service Support
Were expanding our collections team in Mesa. Its your career. Make it count!
ATTEND OUR JOB FAIR! Wed, August 11th 2pm - 6pm at DriveTime Operations Center 7300 E. Hampton Ave. Mesa AZ 85209
DriveTime is the nations largest integrated car dealership and finance company serving people with less than perfect credit. Operating in 10 states, we combine innovative credit solutions and outstanding customer service to provide quality used vehicle purchase options for people who may have been turned away by everyone else.
Were looking for persuasive communicators who are self-motivated professionals with strong decision-making, problem solving abilities and negotiation skills.
If you have an entrepreneurial spirit, welcome a challenge, have high personal standards of achievement, we have endless opportunities for you to succeed.
EXPERIENCED COLLECTIONS REPRESENTATIVES
As a Collections Representative at DriveTime, youll be the initial point of contact for customers who are delinquent or who are facing a personal situation resulting in delinquency. Youll be responsible for providing an excellent level of customer service and building a good relationship with your customers. While working with other DriveTime team members (including but not limited to the Loan Manager, Sales Manager, General Manager and Operations Call Center) you will ensure the highest possible current account percentages are maintained and later stage delinquencies are controlled or brought current wherever possible.
Additionally, you will:
Provide excellent customer service to customers via phone and in person.
Contact or attempt contact with customers at all stages of delinquency (45-60 days past due).
Negotiate payment arrangements with customers, such as "Promises To Pay" (PTP), electronic check payments or money orders as requested by the customer.
Help customers who attempt to voluntarily surrender their vehicle to keep their vehicle while maintaining loan payment arrangements.
Maintain positive working relationships with other DriveTime employees.
Meet or exceed production goals (including but not limited to call volume, dollars collected and completion of meet and greets) on a daily, weekly and monthly basis.
Assist in training or developing the skills of other Loan Representatives as requested by the Loan Manager.
In return for your dedication and commitment, we offer a competitive salary, great bonus opportunity and an excellent benefit package:
Excellent Medical, Dental & Vision Plans
Great training and tuition reimbursement
A culture of opportunity and promotion from within
Sundays off (were closed to give our employees valued time with friends and family)
Competitive Pay
401K Plan with company contribution
Qualifications include:
High School Diploma or equivalent.
At least 2-years collections experience.
Call center experience.
Skilled with PC and Microsoft Operating Systems software, a variety of telephone equipment, including headset or handset.
Required to work a flexible schedule including evenings and weekends.
Bi-lingual is a plus.
Hiring is contingent on passing a complete background check and drug screen.
Or, any equivalent combination of education, training and/or experience that fulfills the requirements of the position will be considered.
DriveTime greatly values diversity and is an equal opportunity employer.
